Robin & Berry Beginner Counted Cross Stitch Kit

Unused, unopened, regularly priced merchandise may be returned within 14 days of purchase or delivery.

To qualify for a return, merchandise must be in its original condition with all packaging, labels, and tags intact. Proof of purchase is required.

Approved refunds will be issued to the original payment method. Original shipping charges are nonrefundable.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping method, as Handcraft Revival cannot issue a refund for a return package we do not receive.

Please contact us before mailing a return.

We offer a flat shipping rate of $6.95 on orders shipped within the United States.

In-stock orders are generally prepared and shipped within 3–5 business days. Delivery time begins once the package has been accepted by the carrier and may vary depending on the destination, weather, holidays, or carrier delays.

Once your order ships, tracking information will be sent to the email address provided at checkout.

Please double-check your shipping address before submitting your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.

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Please inspect your order when it arrives. If an item is damaged, defective, missing, or incorrect, contact us within five days of delivery. Please include your order number and photographs of the item and packaging so we can make it right.

The following items cannot be returned or exchanged:

• Felt, fabric, ribbon, or other materials cut to order
• Yarn, wool, roving, or fibers divided or prepared in custom quantities
• Food, candy, beverages, and other consumable products
• Digital products and downloadable patterns
• Books and printed patterns
• Gift cards
• Clearance and final-sale merchandise
• Class, event, club, and social registrations, except as outlined below